Winter Storm Service Advisory - January 26, 2015
Norfolk Southern operations in the Northeast and Mid-Atlantic areas are expected to be impacted over the next several days by heavy snow and blizzard conditions in association with Winter Storm Juno. Customers should expect delays of 24-48 hours on traffic moving east of Harrisburg, PA. In locations where extreme snow or ice conditions exist, some local service may be curtailed. Operations and Service Support are working with customers to coordinate local operations that may be affected.
The latest ETA and routing information is always available through Pacesetter and accessNS.
Customers with questions regarding specific shipments should contact the National Customer Service Center.
Customer Service Operations at 800-635-5768
Customer Service Automotive Operations at 888-649-9273
Customers with questions regarding local service should contact their Operations and Service Support Representative
Operations and Service Support at 800-898-4296
Getting a Rate
Norfolk Southern Public Price Publications are available to keep you up-to-date with the most current public pricing for all of your Norfolk Southern Shipments.
Requesting a Rate:
To request a rate, please click on the e-mail box of the appropriate Sales/Marketing to e-mail request, including information on commodity/product, origin, and destination.
Agriculture, Fertilizer, & Consumer Products Group
Serving shippers and receivers of: Grain, Soybeans, Wheat, Corn, Animal and poultry feed, Food oils, FlourBeverages, Canned goods, Sweeteners, Fertilizers, and Consumer products.
Serving shippers and receivers of: Sulfur and related chemicals, Petroleum products , Chlorine and bleaching compounds, Plastics Industrial chemicals, Chemical wastes, Bulk products, Municipal wastes, and other non-hazardous wastes.
Metals & Construction Group
Serving shippers and receivers of: Iron and steel products, Aluminum products, Copper products, Alumina ores,Machinery, Scrap metals, Scrap Substitutes (DRI,HBI,Pigiron), Cement, Aggregates, Bricks, Minerals, and Misc. Construction Materials.
Paper, Clay, and Forest Products Group
Serving shippers and receivers of: Lumber and wood products Pulpboard and paper products, Wood fiber, Wood pulp, Scrap paper, and Clay.