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Winter Storm Juno Service Advisory

Winter Storm Service Advisory - January 26, 2015

Norfolk Southern operations in the Northeast and Mid-Atlantic areas are expected to be impacted over the next several days by heavy snow and blizzard conditions in association with Winter Storm Juno. Customers should expect delays of 24-48 hours on traffic moving east of Harrisburg, PA. In locations where extreme snow or ice conditions exist, some local service may be curtailed. Operations and Service Support are working with customers to coordinate local operations that may be affected.

The latest ETA and routing information is always available through Pacesetter and accessNS.

Customers with questions regarding specific shipments should contact the National Customer Service Center.

Customer Service Operations at 800-635-5768
Customer Service Automotive Operations at 888-649-9273

Customers with questions regarding local service should contact their Operations and Service Support Representative

Operations and Service Support at 800-898-4296

Fuel Surcharge News
Effective April 1, 2007, Norfolk Southern will discontinue assessing fuel surcharges on its local (non-intermodal) public rates. Future adjustments to public prices will reflect ongoing market conditions. In this regard, current local (non-intermodal) public prices will be adjusted downward by one percent effective April 1, 2007.
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